
TicketHub
TicketHub provides structured incident resolution for IT support operations. Built on a decoupled Spring Boot and Next.js foundation, it manages the complete ticket lifecycle across priority levels, categories, and custom workflows. The backend features scheduled background services for SLA compliance monitoring, automatically flagging nearing breaches and routing tickets based on technician availability. Updates are delivered asynchronously via Server-Sent Events, ensuring operations teams maintain situational awareness across all administrative and support views.
- Strict Role-Based Access Control with guarded client-side routes and secure endpoints
- Automated background SlaMonitoringService
- Asynchronous Server-Sent Events (SSE) notification stream
- Technician availability tracking, active load balancing, and administrative resolution metrics




